Four Steps To Join

Fastpay Casino Account Opening, Set Up Properly

Most sign-up troubles come from a mistyped detail, so get yours right the first time.

Redeem offer Licensed and secure since 2015

Paid out today

446,413 NZ$

5,279 Players online now

Gaming Control Board Curaçao OGL/2015/4484/637

NZ$23M paid weekly, 30-minute average withdrawal

256-bit AES encryption, eCOGRA dispute resolution

What To Do

Before You Submit, After You Confirm

Four screens, in order, with the detail that trips most people on each one.

Which Inbox Will You Watch?

Pick an address you actually read, because the reset link and your verification notices land there. Use a password you have not used on another casino, since nothing can be changed afterwards without a reset.

Match The Paper Exactly

Copy your details from the document you will send us, matching every letter and digit as printed. Nicknames and shortened addresses cause a mismatch at verification and force the whole profile to be corrected.

Locked In From The Start

Set the country to New Zealand and choose NZ$ as your currency. Neither can be swapped later without support help, and a foreign currency leaves your deposits and withdrawals sitting outside the NZ$ range.

Fastpay Casino Checks Your Age

Tick the box only after reading the bonus terms behind it, and confirm you are 18 or older. An unticked box stalls the form, and choosing the wrong age reading means the welcome offer cannot be applied.

Choose Your Fastpay Casino Settings First

Who Else Can Read Your Mail?. Pick a password the moment the form asks, and store it where your bank login lives rather than in a note on the phone you leave on the table. Fastpay Casino signs you in by e-mail address, so that inbox is half of the key: whoever opens it can request a reset link. Add a passcode to your own devices, and never let a flatmate or friend sign in on their machine with your details. Losing access means the reset link reaches only that registered address, so keep it current.

Gather these five things in one window so the registration screen never stops you.

Your passport or driving licence photo page
An address you alone can log into
A password you use nowhere else
Your street address spelled as on the document
A household bill with your New Zealand address

Your Opening Week, Checks Included. Confirm the e-mail that lands within minutes, then send the three items our Gaming Control Board Curaçao licence OGL/2015/4484/637 requires: photo ID, proof of address and a payment card image. Checks usually finish inside three hours, so send them before your first deposit of at least NZ$18 rather than at the withdrawal desk. While you wait, set a deposit limit and switch on session reminders, since those tools work from day one. If play starts to worry you, Gambling Helpline New Zealand and the Problem Gambling Foundation of New Zealand both take calls.

Can You Change Country After Signing Up?. Set your country to New Zealand and your currency to NZ$ before you finish, because those two stay attached to the account for as long as it lives; a wrong pick tends to mean a support ticket rather than a quick edit. Currency also decides how your deposits and withdrawals read, so a mixed-up setting puts odd-looking figures in front of you later. Nothing on the form lets you swap the pair afterwards, and live chat cannot rewrite the history those choices create. Check both fields twice before you accept the terms.

Full story

After You Register

Fastpay Casino Reviews Three Files

Our Gaming Control Board Curaçao licence requires us to know who plays, so documents are reviewed within three hours.

photo ID

ConfirmsYour name, birth date and photo

Asked forAt the first check

proof of address

ConfirmsWhere you live in New Zealand

Asked forBefore the first withdrawal

payment card image

ConfirmsThe card belongs to you

Asked forWhen a card was deposited

New Account Perk

A Welcome Package Sized For NZ$

18+Bonuses are designed for entertainment and carry wagering requirements; please play within your means and set limits that work for you.

Welcome offer

Deposit match

175% up to NZ$950

Your first deposit matched at 175%, with 32× wagering and 58 days to clear.

Full info

18+ · SponsoredTerms and conditions

Welcome offer

Free spins

74 spins

Claim 74 free spins on qualifying slots, valid for 58 days with 32× wagering.

Activate bonus

18+ · SponsoredTerms and conditions

Ongoing reward

Weekly cashback

15% cashback

Earn 15% cashback on weekly net losses, credited automatically with no wagering.

Activate

18+ · SponsoredTerms and conditions

Six Quick Checks

Fit For New Zealand Players

Read the six lines below and you will know whether you can register before you start.

The Player

Minimum age18+

Where you liveNew Zealand

The Account

Accounts per personOne only

Personal dataMatch your photo ID

The Money

Account currencyNZ$

First deposit fromNZ$18

A Clear Way Forward

What Is That Message Telling You?

You will leave knowing which message stopped you and what to change before trying once more.

Closed Before It Opens

You asked for a break through a New Zealand exclusion programme, or joined the Multi-Venue Exclusion Programme, and the register now blocks new sign-ups under your details.

Read the wording, it usually names the programme

Wait until the period you chose has run out

Ask support once you think the entry is wrong

Refused Before The First Spin

The licence takes players aged 18+ who live in New Zealand, so a country outside New Zealand or a birth date under that line stops the form before it reaches the end.

Check the country field and your date of birth

Compare both against your passport or licence

Ask support when the two details really are correct

Is My Old Attempt Still Alive?

A profile already sits under that e-mail address, often from an earlier try, a saved form or a shared family inbox, and the system reads the second attempt as a duplicate.

Try the password reset on that same address

Contact support when the reset link never lands

Rejected Field, Copied Again

A typo in the name, a maiden name, or an address typed in a rush makes the automatic comparison fail, and the screen asks again without saying which field differs.

Open the document beside the form

Copy each field letter for letter

Call support when the document itself is out of date

Set Your Limits Before You Spin

Choose limits at sign-up or straight after your first deposit, and change them whenever you want. Gambling should stay a pastime. When it stops, ring the Gambling Helpline New Zealand or reach the Problem Gambling Foundation of New Zealand, and ask about the Multi-Venue Exclusion Programme for local venues.

Self-Exclusion. Blocks your access to the casino for a stretch you pick, and it cannot be undone early.

Reality Checks. Pauses your account for a shorter stretch when you need a breather from play.

Loss Limits. Caps what you can spend or lose in a sitting, so a rough run stays small.

Fastpay Casino Queries

Answers Before Your First Spin

Useful the moment the form is behind you and you want to know what happens next.

trustWhat happens when I want to close my account?+

Ask support to close it, using live chat, e-mail or phone. Closing is permanent, so withdraw any balance first and contact the team again if you later want back in.

trustHow long does verification take after I upload my ID?+

Expect about three hours once your documents land, though a queue can stretch it. Photo ID, proof of address and a payment card image speed things up when they are clear and match your details.

trustWhere do I find the welcome offer?+

Look for it once you are signed in and have made a first deposit. The offer sits inside your account area, and you claim it there before playing with bonus funds.

trustCan I register if I am under 18?+

The 18+ rule keeps minors off gambling sites, and the license requires us to enforce it. If you are younger, no account can be opened until you meet the age limit.

trustWhat happens when my e-mail or address changes?+

Message support and they will correct details that changed, including a new e-mail. Anything that no longer matches your ID has to be updated before a withdrawal is paid.

trustWhat happens if I check your license?+

Fastpay Casino N.V. holds license OGL/2015/4484/637 from the Gaming Control Board Curaçao. That license sets the rules we follow on verification, fair play and payouts.

trustWhere do I open an account on my phone?+

Use the same site in your phone browser, since the sign-up runs the same as on a desktop. Keep your ID to hand for photos, and your details will match when verification starts.

Sign-Up Help, Human And Direct

Message support as soon as a registration message makes no sense to you, and do it before you try a second account. Live chat handles the fast questions, email takes screenshots and documents, and phone suits anyone who would rather talk it through. All three run 24 hours a day, seven days a week: [email protected] and +64 9 196 7433.

Live chat suits a quick yes or no while the form is still open in front of you. Have the exact wording of the error ready and the email address you used.

Email handles the cases that need evidence: a screenshot of the refusal, a photo ID copy, or a mismatch you want reviewed. Send it from the address you registered with.

Whatever the channel, give your full legal name, the email on the account, the country selected and the error text word for word. That lets the team trace the attempt without a second round of questions.