One check, no delays

Your Fastpay Casino verification starts before payout

A three-hour review sits behind the payout button: the licence we hold requires every player to be identified once.

Start my verification

Gaming Control Board Curaçao OGL/2015/4484/637

KYC basics

Who sees my documents?

Open this table when a pending withdrawal leaves you waiting on the check.

Who checks

Fastpay Casino N.V.

Regulator and licence

Gaming Control Board Curaçao, OGL/2015/4484/637

Review time

3 hours

Mandatory by

Before the first withdrawal

Where to ask

[email protected]

Minimum age

18+

Check walkthrough

Four uploads, one clear result

Most people worry a blurry photo means a second attempt; these four moves prevent that.

Banner on the dashboard

Open the verification area from your account menu; the banner names each file still outstanding, and a source of funds question may follow as a routine AML step.

Daylight and four corners

Photograph the photo ID page flat, in daylight, with all four corners inside the frame; a glare strip is the usual reason a copy comes back.

Pick a recent bill

Next comes proof of address; use a bill or bank statement where your name and home address are fully readable and the issue date is visible.

Money moves sooner

Send the files from the verification screen; the reference stays on the page while the team reviews, and the result reaches your inbox.

Document list

Files that clear the first look

Each file below settles one question about you, and a selfie only appears when the team asks.

Photo ID

ConfirmsYour name and date of birth

Copy must showFull page, all four corners, no glare

Proof of address

ConfirmsWhere you live now

Copy must showName, address and issue date visible

Payment card image

ConfirmsCard used for your deposits

Copy must showFront face, cardholder name visible

Why did your ID come back?

When the name differs. The name or address on your ID must match the details in your account, letter for letter and line for line. Update your profile to match the document Send a bill showing the same address

Why was my screenshot refused? Screenshots and scans of a screen lose the fine print a reviewer needs, so the file is turned down. Photograph the physical document on a table Send the retake to [email protected]

Every edge inside the frame. Corners, edges or a glare of light hidden by your hand make the paper impossible to read, so the reviewer asks again. Pull back until all four corners show Retake it against a plain background

When we ask where your money came from

Under license OGL/2015/4484/637 from the Gaming Control Board Curaçao, Fastpay Casino must know where a player's money comes from. The check is routine for every licensed operator, and it is not an accusation against you.

Depending on your file, one or more of these may be requested from you.

Recent payslips from your employer
Bank statements from your account
A tax return or income notice
Proof of a pension or benefit
Papers showing a property or asset sale

Four triggers

Verified before payout, not after

After this you will recognise each moment a check arrives and why it lands there.

The first payout request

A first payout is the regulator's checkpoint, so the cashier holds the money while your ID and address papers are compared with the account.

A fresh payment route

Any card or wallet you have not used here needs its owner confirmed, so a photo of that card or matching statement is requested.

Your limit goes up

A bigger limit means more money in play, so the team reviews your documents and funding before the change is applied.

When two records disagree

If the address or name on your profile differs from the papers you sent, the file pauses until one version is confirmed.

Waiting for review

Short answers on the identity check

Use this while a review banner sits on your dashboard and you want a straight reply.

Do I have to send my documents again next time?+

Usually no. Once the team has approved your photo ID and address proof, later withdrawals reuse that file. A fresh copy may be requested only if the old one has expired or your details have changed.

My surname changed since I signed up, what happens now?+

Send the team a copy of the document that shows the new name, such as an updated passport or a marriage certificate, and mention the change in your message. The verification mailbox links it to your file, then the check continues from where it stopped.

What should I do if you reject one of my documents?+

The refusal notice lists the reason, and most turn out to be glare, a cropped edge or a name that does not match. Retake the same paper in even light with all four corners visible, then send it to [email protected].

At what point do you ask me for documents?+

The licence makes the check compulsory at the latest before your first withdrawal. It can come earlier, though, when you register or make your first deposit, and a banner on the dashboard tells you which.

How safe are the documents I upload to your site?+

Files travel through 256-bit AES encryption and are opened only by the team that runs the check. The privacy mailbox, [email protected], answers questions about your data at any hour.

Why do you want to know where my money comes from?+

Source of funds questions are routine under the licence and target money laundering, not you. A salary slip or a bank statement showing regular income is normally enough to close that part of the review.