Five tools, one account

Take charge of your time and money at Fastpay Casino

Play from 18+ only, knowing deposit limits, loss limits, session time reminders, self-exclusion and reality checks sit in every Fastpay Casino account.

Set a limit now

Gaming Control Board Curaçao OGL/2015/4484/637

Four essentials

Responsible gambling essentials at a glance

Straight answers first, in the same plain way Fastpay Casino handles every account.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2015/4484/637

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

From the first session

Five tools waiting in your account

Every Fastpay Casino account carries these five controls from the first session, no request needed.

Cap your top-ups

This tool caps what you can put in over a chosen period, so a good night stays inside your budget. Set it before your first deposit of the week, not after a heavy one.

Losses fixed in advance

A loss limit stops play once your net losses reach the figure you chose. Switch it on when you would rather end the session on a set amount than keep chasing.

Knowing when the hour is up

A reminder appears at the interval you pick, so a long session never passes unnoticed. Turn it on whenever you play in the evening and lose track of the clock.

Time away you do not undo

Self-exclusion locks you out of your Fastpay Casino account for the period you choose. Use it when willpower alone has not held and you want the break decided once, properly.

What has this session cost?

A reality check pauses play to show how long you have been on and what you have spent. Turn it on when you want the numbers in front of you as the session runs.

When you are ready

From no limit to a set one

Most players fear a limit takes days to arrange or is hard to find; it is neither.

Your account details checked

Open your profile from your logged-in account and look for the section holding your personal details. Check that your email address is the one you still use.

Open the limits section

Inside that area, find the limits section rather than the payment pages. Read what is offered before you commit, so you pick the tool that matches your worry.

Choosing your figure

Choose deposit limits, loss limits or session reminders, then name the figure or interval you want. Pick the tightest one you can live with, since a loose limit protects nobody.

Confirming it took effect

Save the change, then return to the limits area to confirm it is listed as active. If it does not appear, ask live chat before you deposit again.

A pause for a day, a stop for much longer

A short break, set by you. Setting a time-out from inside your account closes play for a short period of your choosing. During the pause you cannot deposit or open games, and your balance stays where it is until the pause lifts.

Can I come back sooner? Self-exclusion closes your account's access for up to two years, and it cannot be undone early once it starts. You start it in the casino account; your login stays locked for the full period you pick.

A record held in your account. New Zealand keeps no national self-exclusion register, so the casino account is where you exclude yourself. Gambling Helpline Aotearoa answers at any hour and can walk you through what comes next.

Someone to call

Free, confidential help in New Zealand

You will finish this block knowing three services you can contact, all free and confidential.

Gambling Helpline Aotearoa

Trained counsellors answer day and night for anyone worried about their own play or someone else's. Calls are confidential, and a free text service runs alongside the phone line. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling, peer support and cultural support reach players and whanau through clinics across the country, with a freephone line and texting on weekday hours. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs this information site for people who gamble and their families, covering signs of harm, practical tips and a finder for local support. safergambling.org.nz

The evening you stop and count the cost

Notice these early and a limit or a pause still does the job. Left alone, the pattern usually tightens, so treat the first sign as reason enough to change how you play.

Read through these and see how many sound familiar from your own week.

Chasing a loss with another deposit
Hiding your play from family
Spending money set aside for bills
Playing longer than you planned
Feeling restless on days off
Borrowing to keep playing
Telling yourself one more session

Plain replies

Which controls stay in your own hands?

Most people fear that a limit, once set, will lock them out of their own account for good.

Can I change my deposit limit later on?+

Yes. Return to the limits section of your account, the same place you first set the figure, and choose a new amount. Your profile keeps the latest choice, so check the number before you save it.

Does the phone version let me set limits too?+

Yes. The mobile version opens the same account section, so your limits live in one place whichever screen you use. Choose the amount on your phone and the setting follows you to the desktop site.

Why do you need my ID before I can play?+

Age checks confirm you are 18 or over, which is the legal age for online casino play in New Zealand. The same documents also match your name and address to your payment method.

Can my self-exclusion be lifted before the period ends?+

No. A self-exclusion runs for the whole span you picked, and the account stays closed to play until that span is over. Ask support about the length before you confirm, because the setting cannot be cut short.

What does a short break do to my account?+

A short pause stops play for the spell you choose, without closing the account for the long term. When that spell ends, you can log back in and decide whether to carry on, with your saved limits still in place.