Use this block when a quick question is all that stands between you and your next session.
trustWhat if I need help at 3am on a Sunday?+
Fastpay Casino is staffed around the clock, so 3am on a Sunday is no different from a Wednesday afternoon. Live chat and the phone line both connect you with a person, typically inside one minute. Nothing closes for weekends or public holidays in New Zealand.
trustWhy would I ask for my data to be copied or deleted?+
Send a request to [email protected] and you can receive a copy of the personal data held about you, or ask for it to be removed where no legal duty keeps it. Requests are answered in writing, and closure follows once outstanding verification is settled.
trustWhy do you need my details before looking at my account?+
Give the adviser your registered email address and, where relevant, the last four digits of a payment method. That is enough to locate your file and confirm you are the account holder. Nobody at Fastpay Casino ever asks for your password, so never share it, even with someone claiming to be staff.
trustWhen can I get help in German or Finnish?+
German, Finnish and Norwegian join English among the languages support covers, and the desks run non-stop, so those options are available at any hour. English remains the quickest route for New Zealand players, with the same one-minute target on chat and phone.
trustCan I shut my account for good?+
Ask the support team in writing to close the account and they will action it, with any balance returned to a method in your name. Should gambling have become a problem, request self-exclusion in the same message and you will be blocked from depositing and playing.
trustWhy was my fix not good enough?+
Escalate the ticket to [email protected] with the earlier reference number, and a senior handler will review the decision and reply in writing. If the outcome still leaves you dissatisfied, the Gaming Control Board Curaçao is the regulator holding the licence and is your next step.
A fair ending
Put your complaint in writing and know the next step
Settles how a complaint is logged, answered, escalated and where it goes if it stays unresolved.
Facts first, opinions later
Write to [email protected] with your account e-mail, the dates and any screenshots. Keep the message to the facts so the reviewer can trace the transaction quickly.
Hold on to that reference
Expect a reference number once your message lands, then keep it for every later exchange. Replies typically arrive within four hours, and the desk explains its finding in writing.
Escalate in the same thread
Ask the desk to move your case to a senior reviewer when the reply leaves your question open. Ask in the same thread so the history stays together.
When the thread runs out
Refer the case to the Gaming Control Board Curaçao, the regulator named in the licence, when the casino's answer leaves you unsatisfied. Include your reference numbers in that approach.
No waiting blind
Replies arrive fast, around the clock
Useful when you need to know whether anyone is there tonight in New Zealand time.